You can pay for your order in the following ways:

• By credit card - pay by credit card directly on our website via the GP Webpay payment gateway (Apple Pay and Google Pay also available). We see the payment immediately and dispatch the order without delay.
• Cash on delivery - you pay the courier when you collect the parcel (cash or card, depending on the carrier's options). We dispatch the order without waiting. Payment on delivery is possible only for Slovakia and the Czech Republic.
• By bank transfer - please wait for an email with payment details, which will be sent to you after the order is ready for dispatch. We will dispatch the order after payment has been credited to our account.

Occasionally it happens that a card payment does not go through successfully (e.g. due to unauthorisation, payment gateway failure or interruption of the payment process).

Within approximately 30 minutes of the failed payment, you will receive an order confirmation email with information on how to pay the order again by card. To pay again, you will log in to our website using your order number and email address and then you can try to pay by card again.

If you are not happy with re-paying by card, we can change your payment method to payment by bank transfer or cash on delivery. Cash on delivery will be charged the fees associated with this type of payment (the amount of the fee depends on the chosen carrier).

The method of dispatch depends on the weight and nature of your order. The calculation is done automatically in the shopping cart, so you will only see the shipping options that are available for the weight and dimensions of the package.

Please see the Shipping Methods page for details. In case of personal collection, the possibility of pick-up in Prievidza (Montážna 15) is also available.

We process orders during working days. Dispatch depends on the number of orders received, but we do our best to dispatch orders as soon as possible (excluding weekends and holidays).

Once the shipment has been tendered for shipment, delivery is in the hands of the carrier. During seasonal peaks (e.g. Black Friday, Christmas) there may be extended delivery times. When selecting shipping, the estimated delivery date is also displayed in the shopping cart.

Selected products can be pre-ordered directly through our e-shop. We will keep a record of your pre-order and then inform you of the expected stock date, which is always indicative.

The prices of individual raw materials may vary with each delivery depending on supplier prices, availability and purchasing conditions. For this reason, the price quoted for a pre-order is not binding at the time it is created.

In the event that the price changes from the amount originally displayed, we will contact you in advance and will only confirm the order after your express agreement to the current price.

You will only pay for the goods when they are ready for dispatch. If the waiting time or the updated price does not suit you, you can cancel your pre-order at any time without penalty. Alternatively, you can activate the "watchdog" function in the product details and you will receive an automatic notification when the order has been stocked.

If we know the tentative stock-out date, we display it in the product detail. The product detail may also show the estimated quantity after restocking. We also recommend activating the "watchdog" - an automatic email will arrive after stocking.

If the order is still with us and has not been shipped, create a new order via the e-shop with the items you want to add and select "add to existing order" in the step to the right. This way shipping is not duplicated and we will merge the orders into one. If you suspect that an order is already being processed, we recommend contacting us as soon as possible. This service is only available for certain delivery countries.

You can withdraw from the purchase contract without giving any reason within 14 days from the date of receipt of the goods (applies to online purchases via the e-shop).

For the exact conditions, procedure, exceptions (e.g. hygienically sealed goods and cosmetic raw materials) and information on refunding shipping costs, please see the Returns and refunds page.

If all is not well with your order, please contact us as soon as possible with a description of the problem. We will do our best to resolve everything promptly.

For damage during transit, it is important to also send photo documentation by email immediately and to note the damage in the acceptance report when you receive the parcel, if possible.

Register on our website, tick the wholesale application form and fill in the necessary details. We will review the application and then approve it or contact you.

We usually approve wholesale to customers whose business is related to the production of natural cosmetics or a related segment. If you are planning smaller subscriptions, we recommend registering as a retail customer (promotions and other benefits).

Free shipping terms may vary by account type (retail/wholesale), order value, weight and delivery country. The shipping price is always displayed in the second step of the order.

Please contact us by email. We will check with our suppliers and let you know availability, terms and conditions.

Yes, we also ship to the Czech Republic and many other countries in Europe. Please check your chosen delivery country when ordering. Shipping options and their availability are displayed automatically in the cart according to the destination and shipment parameters.

It is necessary to have the VAT ID (VAT ID) filled out in the correct format when ordering. As long as you fill in all the details correctly and the VAT ID is verified without any problems, your order amount will be automatically recalculated and you will see the price without VAT in the order recapitulation.

Please check all details after you have received your invoice. Additional changes to the invoice may not be possible. If you need a specific procedure, please contact us by email.