Frequently asked Questions
How can I pay for my order?
You can choose to pay by card or by bank transfer. If you choose the method of paying by bank transfer, please wait for invoice and all bank details. We usually send those details with invoice within 24 hours after purchasing (except for weekend and bank holidays).
When can I expect my order?
We usually ship within 24 hours after receiving your order (except for weekends and bank holidays) . As this order will be delivered from abroad, delivery time might be different for some countries, but usually it takes within a week.
Can I track my package?
After passing your package to the courier, you should automatically get a tracking number and other information about how to track your package from a courier company via email. If you have not received this information, please contact us via email@example.com
Something is missing or broken in my package. What should I do?
If that something is not 100% right with your order, please contact us via firstname.lastname@example.org as soon as possible. We will help to solve the problem with you individually. Your satisfaction is very important to us.
Do you ship outside the EU?
We are sorry, but at the time we do not ship outside the EU.
How can I learn about your wholesale conditions and prices?
For wholesale you will need to register on our website. We typically only approve wholesale accounts to customers who work with natural cosmetics. After you sign in to your customer account, you will see our wholesale prices. If we are not able to approve your request to become a wholesale partner, you can still benefit by becoming a registered customer.
Can I buy in bulk?
The more you buy, the better price we can offer to you. However, please keep in mind that in the case of a bulky or heavy shipment, we need to take this into account when calculating the international shipping cost.
What can I do if my billing details on my invoice are incorrect?
If there are any incorrect details on your invoice, please let us know as soon as possible via email@example.com. We will correct the invoice and send you a new one. Please be aware that any changes requested later than 3 days after receiving the invoice will unfortunately not be possible.
Any other questions?
Please let us know via firstname.lastname@example.org. We are happy to help.