You can pay for your order in the following ways:

• By payment card – card payment directly on our website via the GP Webpay payment gateway (Apple Pay and Google Pay are also available). We see the payment immediately and dispatch the order without delay.
• Cash on delivery – you pay the courier when receiving the shipment (in cash or by card depending on the carrier’s options). We dispatch the order without waiting. Cash on delivery is only possible for Slovakia and the Czech Republic.
• Bank transfer – please wait for the e‑mail with the payment details, which we will send you after the order has been prepared for dispatch. We dispatch the order once the payment has been credited to our account.

Sometimes a card payment may not be successfully completed (e.g. due to non‑authorisation, payment gateway outage or interruption of the payment process).

Within approximately 30 minutes of an unsuccessful payment you will receive an e‑mail confirming the order, in which you will find information on how to pay for the order again by card. For the repeated payment, log in to our website using your order number and e‑mail address and then you can try to pay by card again.

If a repeated card payment does not suit you, we can change your payment method to bank transfer or cash on delivery. For cash on delivery, fees associated with this type of payment will be charged (the amount of the fee depends on the selected carrier).

The dispatch method depends on the weight and nature of your order. The calculation is carried out automatically in the cart, so you will only see those shipping options that are available for the weight and dimensions of the parcel.

Details can be found on the Spôsoby doručenia tovaru page. In the case of personal collection, there is also the option of collection in Prievidza (Montážna 15).

We process orders on working days. Dispatch depends on the volume of orders received, but we do everything we can to ship orders as soon as possible (with the exception of weekends and public holidays).

After the shipment has been handed over to the carrier, delivery is in the carrier’s hands. During seasonal peaks (e.g. Black Friday, Christmas) delivery may take longer. When selecting the shipping method, the estimated delivery date is also displayed in the cart.

Selected products can be pre‑ordered directly via our e‑shop. We will record your pre‑order and then inform you of the expected restocking date, which is always indicative.

The prices of individual raw materials may change with each delivery depending on supplier prices, availability and purchasing conditions. For this reason, the price stated at the time of pre‑order is not binding at the time it is placed.

If the price changes compared to the originally displayed amount, we will contact you in advance and we will confirm the order only after your explicit consent to the current price.

You will pay for the goods only when they are ready for dispatch. If the waiting time or the updated price does not suit you, the pre‑order can be cancelled at any time without penalties. Alternatively, you can activate the “watchdog” function in the product detail and after restocking you will receive an automatic notification.

If we know the provisional restocking date, we display it in the product detail. The product detail may also state the expected quantity after restocking. We also recommend activating the “watchdog” – after restocking you will receive an automatic e‑mail.

If the order is still with us and has not been dispatched, create a new order via the e‑shop with the items you want to add and, in the shipping step, select the option “add to existing order”. Shipping will thus not be charged twice and we will merge the orders into one. If you suspect that the order is already being processed, we recommend contacting us as soon as possible. This service is only available for some delivery countries.

You can withdraw from the purchase contract without giving any reason within 14 days from the day of receiving the goods (applies to online purchases via the e‑shop).

Exact conditions, procedure, exceptions (e.g. hygienically sealed goods and cosmetic raw materials) and information on reimbursement of transport costs can be found on the Vrátenie tovaru a vrátenie peňazí page.

If everything is not in order with the order, please contact us as soon as possible with a description of the problem. We will do our best to resolve everything promptly.

In the event of damage during transport, it is important to immediately send photo documentation by e‑mail and, if possible, to state the damage in the handover protocol when receiving the shipment.

Register on our website, tick the request for wholesale and fill in the required details. We will assess your request and then approve it or contact you.

We usually approve wholesale for customers whose activity is related to the production of natural cosmetics or a related segment. If you plan smaller purchase quantities, we recommend registration as a retail customer (promotions and other benefits).

The conditions for free shipping may differ depending on the type of account (retail/wholesale), order value, weight and delivery country. The shipping price is always displayed in the second step of the order.

Please contact us by e‑mail. We will check options with suppliers and let you know about availability, timelines and conditions.

Yes, we deliver to the Czech Republic and many other European countries. When ordering, please check the selected delivery country. Shipping options and their availability are displayed automatically in the cart according to the destination and shipment parameters.

You need to have the VAT number (IČ DPH / VAT ID) filled in in the correct format already when placing the order. If you fill in all the information correctly and the VAT number (VAT ID) verification is successful, your order amount will be recalculated automatically and in the order summary you will see the price excluding VAT.

After receiving the invoice, please check all the details. Subsequent changes to the invoice may not be possible. If you need a specific procedure, please contact us by e‑mail.