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Effective date: 1st of January 2026
These General Terms and Conditions govern the rights and obligations arising from purchase contracts concluded between the Seller and the Buyer through the Seller’s e-commerce website.
Seller:Handymade s.r.o.Montážna 15971 01 PrievidzaSlovak RepublicCompany ID: 48230111VAT ID: SK2120102314 (VAT payer)Registered in the Commercial Register of the District Court Trenčín, Section: Sro, File No.: 36681/RPhone: +421 950 333 113 or +421 940 943 894 or +421 46 202 50 50
E-mail: info@handymade.store
Supervisory Authority:Slovak Trade Inspection (SOI)SOI Inspectorate for the Trenčín RegionA. Sládkoviča 11971 01 Prievidza 1Slovak RepublicDepartment of Technical Product Inspection and Consumer Protection and Legal DepartmentPhone / Fax: 046 5420 685
These Terms and Conditions form an integral part of the purchase contract. Legal relationships not expressly regulated by these Terms and Conditions are governed by the laws of the Slovak Republic and applicable European Union legislation.
For the purposes of these Terms and Conditions:
The Buyer submits an order by completing and submitting the electronic order form on the Seller’s website. The order constitutes a proposal to conclude a purchase contract.
After submission of the order, the Buyer receives an automatic confirmation of receipt. This confirmation does not constitute acceptance of the order.
The purchase contract is concluded at the moment the Seller confirms acceptance of the order or dispatches the goods to the Buyer.
Before submitting an order, the Buyer is informed in a clear and comprehensible manner about:
All prices displayed in the e-shop include value added tax (VAT) in accordance with applicable legislation. Shipping costs and optional services are added separately and are displayed before the order is submitted.
Prices listed on the website are indicative and apply at the time of ordering. The final purchase price becomes binding only after confirmation of the order by the Seller.
This applies in particular to pre-orders and to goods that are not currently in stock, where availability, delivery time, or purchase price may depend on supplier confirmation.
If the final confirmed price differs from the price displayed at the time of ordering, the Buyer will be informed and the purchase contract will be concluded only after the Buyer expressly agrees to the updated price.
The Seller reserves the right to change prices. Price changes do not affect purchase contracts that have already been confirmed by the Seller.
The Buyer is obliged to pay the purchase price using the payment method selected during the ordering process. Ownership of the goods passes to the Buyer only after full payment of the purchase price.
The Seller undertakes to deliver the goods without undue delay, no later than 30 days from the conclusion of the purchase contract, unless otherwise agreed.
If the Seller is unable to deliver the goods within the agreed time, the Buyer will be informed and offered either a replacement solution or the right to withdraw from the contract.
The Buyer is obliged to take delivery of the goods at the agreed place and time. Failure to accept delivery may result in the Seller claiming compensation for incurred costs.
Consumers have the right to withdraw from the purchase contract without giving any reason within 14 days from the date of receipt of the goods, in accordance with applicable consumer protection laws.
To exercise the right of withdrawal, the Buyer must notify the Seller by a clear statement sent by email or other durable medium.
The Buyer bears the direct costs of returning the goods unless otherwise stated.
The right of withdrawal does not apply to goods:
The Buyer’s rights and obligations related to withdrawal from the purchase contract, returns of goods, and refunds are governed by applicable consumer protection laws.
Detailed information regarding the conditions, procedure, deadlines, and exceptions for returns and refunds is available on a separate subpage of the Seller’s website: https://www.handymade.store/returns-refunds/
The Buyer is encouraged to review the Returns and Refunds Policy prior to placing an order.
The Seller is liable for defects that the goods have at the time of delivery and that become apparent within the statutory warranty period of 24 months, unless otherwise stated.
The statutory warranty period does not apply to goods with a defined date of use, minimum durability, or expiration date that is shorter than 24 months.
In such cases, the Seller is liable only for defects that existed at the time of delivery and that become apparent before the expiration or minimum durability date indicated on the product packaging.
Products with a shorter date of use or minimum durability are often offered as promotional or discounted items. The shorter period of usability is not considered a defect.
The Buyer must notify the Seller of any defects without undue delay after their discovery. Complaints will be handled within 30 days in accordance with applicable law.
The Buyer may request repair, replacement, a reasonable price reduction, or withdrawal from the contract, depending on the nature of the defect and in accordance with applicable legislation.
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) for the purposes of order processing, contract performance, legal obligations, and customer communication.
Buyers have the right to access, rectify, erase, restrict processing, object to processing, and lodge a complaint with the competent supervisory authority.
Consumers may use alternative dispute resolution mechanisms. Online dispute resolution is available via the EU platform at https://ec.europa.eu/consumers/odr.
These Terms and Conditions are effective upon conclusion of the purchase contract. The Buyer confirms acceptance of these Terms and Conditions before submitting an order.
The Seller reserves the right to amend these Terms and Conditions. Amendments do not affect contracts concluded prior to their publication.
